A global pharmaceutical company with high volumes of scientific talent moves struggled with early assignment failures linked to family adjustment — not job performance. They partnered with RELONXT to redesign destination services around the employee journey, not just the logistics checklist.
Before: transactional support
Previous destination services focused on home search only, with limited family orientation and no structured follow-up after arrival. Employees reported feeling abandoned once the initial tour ended.
After: journey-based support
We introduced pre-arrival family briefings, school search for all relocating dependents, 30- and 90-day check-ins, and a dedicated consultant for the first six months. Support tiers were matched to assignment length and family size.
Results
- 28% improvement in assignment completion rates
- Time-to-productivity reduced by an average of 19 days
- Family satisfaction scores increased from 72% to 91%