A global technology leader with 3,200+ annual moves faced rising mobility costs and declining leadership confidence in programme ROI. Rather than cutting benefits across the board, they partnered with RELONXT to redesign policy, consolidate spend visibility, and empower employees with clearer choice.
The challenge
Fragmented vendor relationships, inconsistent lump sum calculations, and limited real-time spend data made it impossible for finance and HR to forecast costs accurately. Exception requests were common and poorly governed, eroding policy integrity over time.
The approach
We implemented a redesigned lump sum framework tied to role level and destination tier, integrated spend analytics through globalCONNECT®, and established an exception review workflow with clear approval thresholds. Destination services were standardised by tier while preserving flexibility for family needs.
The results
- 31% reduction in average assignment cost over 18 months
- 22% decrease in policy exceptions
- Employee satisfaction scores increased from 81% to 94%
- Finance reporting cycle shortened from six weeks to five days
Cost optimisation and employee experience are not opposing goals — with the right structure and visibility, they reinforce each other.